Motorola Solutions Enables Public Safety Agencies to Work in Partnership with Citizens

CHICAGO -- Oct. 5, 2021 -- Community trust is critical to public #safety agencies’ success in keeping cities safe. Transparency and community engagement are essential to securing that trust. Motorola Solutions (NYSE: MSI) offers three cloud-based solutions that help agencies connect with their communities and capture critical information: CommandCentral Community, CommandCentral Citizen Input and 10-21 Police Phone. These solutions improve transparency, connect law enforcement with the public in new ways and give citizens a greater role in collaborating with police to help make their communities safer.
 
“We’ve made trust a core design tenet in these solutions,” said #maheshsaptharishi, senior vice president & chief technology officer, Software Enterprise & Mobile Video, #motorola Solutions. “Agencies need the public’s help and their trust, and that’s where tools like CommandCentral Community, CommandCentral Citizen Input and the 10-21 Police Phone app come in. Better engagement with the public helps agencies capture the right details more quickly to improve community #safety. And by allowing the public to access information easily, transparency is increased, and agencies build trust.”
 
New global research^[1] has found that 88 percent of citizens surveyed want to see public #safety transformed through the use of advanced technology. That same research shows that 71 percent of citizens say advanced technologies are needed to help public #safety and enterprises address the challenges of the modern world; and 68 percent of citizens want to use technology to help emergency services, such as sharing images or video of incidents in their communities with public #safety agencies.
 
CommandCentral Community, CommandCentral Citizen Input and 10-21 Police Phone each empower the community to share valuable information and work in greater #partnership with law enforcement.

• CommandCentral Community gives the public a single touchpoint for building collaboration and transparency with their agency. Through its CityProtect® portal, the public has mobile access to anonymous tipping, anonymized crime data which can be viewed on a map and the ability to easily submit Freedom of Information Act requests. Digital tips from the community are stored and accessed in #motorola Solutions’ evidence software and help create CommandCentral’s 360 degree view of the incident.
• CommandCentral Citizen Input empowers citizens to send video, photographs and recordings to 9-1-1 call takers in a controlled, permission-based procedure. Citizens can capture information first-hand and share it in near/real-time to significantly enhance context and situational awareness for responding officers, as well as add critical evidence to the audit trail and incident record. 
• 10-21 Police Phone improves community engagement by enhancing the connection between citizens and law enforcement. The mobile application texts citizens with the name, agency and phone number for a police officer relating to a specific incident, providing citizens with a direct point of contact, as well as encouraging them to answer calls and messages, as police are identified as law enforcement -- not spam. This is all accomplished while ensuring the officer’s personal mobile number is kept private. 

Further information in the press release to download